This document sets forth the general conditions of sale and the general conditions of online use of the website www.obutto.eu, and of all subdomains / sub-websites. The domain www.obutto.eu is owned by Game Tech, Lda., A limited liability company, headquartered at Rua Fialho de Almeida, No. 14, 2º esq., Esc. A17, 1070-129 Lisboa, Taxpayer no. 509927319, which is also their registration number in the CRC of Loulé, with the registered capital of € 5,000. Game Tech, Lda. reserves the right to unilaterally change and at any time, without prior notice, the presentation and content of this Web page, its services and its General Conditions. These modifications will serve to improve the website, while improving the services offered to the user of the website. Both browsing the website www.obutto.eu, its subdomains and sub-websites, as well as the purchase of any product at these addresses, presuppose acceptance of these general conditions. The fact that the customer did not receive the present general conditions of sale in its language of origin, does not deprive the application of them. These General Conditions supersede any other conditions unless there is prior agreement between the parties in written form. Commercial terms or unclear or contradictory communications by the Customer will be disregarded.
Game Tech, Lda. takes into account the information on the essential characteristics of the articles, through technical descriptions shared by its suppliers and images that illustrate the articles marketed, in strict respect to the best standards of the market.There may be small changes, discrepancies or errors in the images or technical descriptions presented. Game Tech, Lda. reserves the right to unilaterally change and at any time, the presentation and contents of this Web page, its services, products, prices, and these General Conditions. These changes will have as objective an improvement that one wishes continuous in the use of the website and in the relation with the Client.
3. PRICES AND PAYMENTS
The retail prices listed on www.obutto.eu and its sub-domains are presented in euros. All customers without a VIES valid number and purchasing in a country by the EU agreement must pay VAT at the legal rate in use. The costs of the shipping service are borne by the user and buyer, and add to the total value of the selected articles. The user will be informed of these charges before confirming his request and completing the purchase process. Game Tech, Lda reserves the right to change prices at any time, however, it undertakes to apply the rates and prices indicated at the time of placing the order. In the event of a computer error, manual, technical or any other cause that causes a substantial change not foreseen by Game Tech, Lda. in the retail price, in such a way that it becomes exorbitant or manifestly derisory, the purchase order will be considered invalid and voided. Game Tech, Lda. through the online store www.obutto.eu, has several payment options.The merchandise will only be delivered through your payment by ATM, bank transfer or paypal and according to the conditions agreed and expressed in the order.The prices and products available at www.obutto.eu are only valid for purchase orders made through www.obutto.eu. Payment must be made shortly after the order is finalized. If there is no other indication or agreement, payments must be made exclusively by prepayment. All prices quoted are, in the absence of another written agreement, final and non-negotiable.
To place an order you need to go to www.obutto.eu, and register as a user, filling out the electronic form following the instructions of each step. Upon registration, the user may proceed to purchase their product (s). We recommend that you group your products in one order. We do not group two orders if placed in separate orders and shipping rates will be individually applied to each order. Your order is a request made to Game Tech, Lda. to formalize a purchase contract. When placing an order at Game Tech, Lda (www.obutto.eu), we will send an email confirming the receipt of your order with the necessary details. Confirmation of this order does not represent an acceptance of your order, just inform us that we have registered your order. A purchase contract only materializes with the confirmation of the delivery of the products to the customer after good payment received. Orders made on weekends or national holidays will be processed on the following business day.
5. TRANSPORTATION AND DELIVERIES
After dispatch, you will receive an e-mail with its tracking number so that it is possible to track the order directly on the carrier's website (available from 9:00 pm on the day of shipment). All orders shipped by carrier will be accompanied by the respective invoice, placed on the outside of the packaging, inside a plastic bag for that purpose. In the delivery procedure, the customer cannot open the packaging without his signature on the transport guide in the way he has received them, however, he must check the volume(s) and check the good condition of the package. In the event that any visible external damage is detected in the merchandise, the customer must refuse to receive the volume(s) and directly contact Game Tech, Lda, through one of the available means of contact. If it is not possible to confirm the condition of the goods at the time of delivery, the customer must sign the transport note with the indication "pending for verification". The deadline for claiming damages caused by transportation will be 48 hours from the date of delivery. After this period of time, Game Tech, Lda. is not responsible for any damage / defect that may have occurred in the transportation. Possible damages / thefts inherent to the transport of the equipment will be the responsibility of the transport company, covered by a Insurance in the maximum value of 1,000 €. The absence of an indication on the transport guide of possible external damage can not be claimed and is therefore the responsibility of the customer. If the addressee is a minor, the object (s) can only be collected by one of their representatives / parents, upon presentation of their identification, as well as that of the recipient (citizen's card / identity card both). If the representative is not one of his / her parents, the representative of the minor must also present a document / sentence attributing the powers of responsibility to the minor. We do not require minimum order value. Game Tech, Lda. also has the right to limit the quantity ordered of each product. We reserve the right to make a partial or phased delivery if it proves to be faster and to the extent reasonable for the Customer. In this event, there will be no additional shipping costs. Any special shipping forms requested by the Customer will be charged at the usual additional charges.
WHAT TO DO WHEN YOU RECEIVE AN ORDER:
1- Count the volumes and verify that this number coincides with the one indicated on the transport guide;
2- Check the external condition of the packages;
3- If you detect any external damage visible in any of the volumes you must indicate it in the respective transport guide.
6. DELIVERY TIMES
After completing the entire purchase process, the delivery of the product (s) depends on the availability of the products. The available products will be shipped as described on the product page, upon receipt of payment. If a product is not available when the order is placed, we will do everything in our power to make delivery happen as quickly as possible. In case of failure to comply with a service or deadline that may be due to natural causes, industrial conflict, unforeseen problems or other circumstances to which we are unrelated, the deadline will be extended accordingly. If failure to meet a delivery deadline is related to another reason not mentioned in this document, the customer has the right to set a new deadline with the threat of rejection and if this new deadline is not met you can cancel your order. If delivery is not possible due to unfitness of the manufacturer or our suppliers, both the customer and Game Tech, Lda., can cancel the order if the delivery date is exceeded in more than 2 months.
7. CANCELLATION, CLAIMS AND RETURNS
The customer may cancel their order at any time through a contact made with the commercial department of Game Tech, Lda. by telephone or e-mail that you can consult in the contacts. In the case of online purchases, the customer may withdraw the order if it has not yet been sent, and the total amount refunded, if payment has already been made, to the same payment entity used. In order to make a return, in accordance with the provisions of paragraph 1 of article 10 of Decree-Law no. 24/2014, of February 14, it has a maximum period of 15 days from the date of receipt of the order and / or products purchased. The return of the article must be made on presentation of the respective invoice and it must be presented in a perfect state of commercialization, in original packaging and accompanied by all the accessories (manuals, cables, etc.), after which a credit note will be issued if justified. In cases of free contract resolution, the shipping costs for the return will be charged to the consumer, as stipulated in no. 2 of article 13 of Decree-Law no. 24/2014 of 14/02. You should never send the article to Game Tech, Lda. without having previously completed and sent the return form to our support line ([email protected]) and receive an indication to proceed with the shipment. All items will be checked upon arrival at Game Tech, Lda, and only those that are within the parameters described below will be accepted for exchanges or returns.
• Return Policy:
1. Article without sign of misuse;
2. Return of the complete article, without having been opened or used, with all its components and accessories, instruction manual and original packaging in perfect condition;
3. Delivery Time: Until the 15th consecutive day, from the date of delivery;
4.We do not accept returns of articles / products orders requested to the measure, namely configurations of computers;
• Faulty Product
You should contact our helpline or go to our after sales service. During the first 15 days from the date you received the order and / or took possession of the purchased item, replacement will be effected immediately, provided that the malfunction is confirmed by the Game Tech, Lda after sales service, and article presents all its components, accessories, instruction manual and original packaging in perfect condition. In case of stock break, a credit note will be issued so that the customer can opt for another item. If, after the analysis carried out by the after sales service, it is concluded that the item is not defective or that the warranty has been breached or that the product has not been sold by Game Tech, Lda, the warranty request (RMA) will be returned to the customer with shipping costs.
• Shipping damage refunds
The deadline for claiming damages for transportation is 48 hours from the date of delivery. Over this period, Game Tech, Lda will not be liable for any damages that may have occurred in the transportation of the item. If you choose to refund the amount we inform you that, after validating the return conditions described above, the refund will be made by the same method of payment. In the case of payment by Entity / Reference or Bank Transfer, we request that you provide us with a NIB / IBAN in order to expedite the return process. No claim shall be admissible if the conditions set out above are not strictly adhered to.
8. RESPONSIBILITY AND RISK
Sending the ordered products to the Customer and its associated risks is the responsibility of Game Tech, Lda. When there are returns, the Customer assumes the risks, in particular the risk of transportation, until the products have been received and approved by Game Tech, Lda, as well as the transportation costs of this return.
Upon receipt of the order, in addition to that indicated in item 5, the customer must immediately inspect the general condition of the product and in case of failure or suspected damage, these must be communicated to Game Tech, Lda within 10 days after its receipt . Otherwise, the warranty on such damages or defects will not be triggered. All items marketed by Game Tech, Lda are under a 2-year guarantee against manufacturing defects, in accordance with the provisions of article 5 of Decree-Law no. 67/2003, of April 8, as amended by Decree-Law no. 84/2008, of 21 of May. The warranties do not cover wear and tear resulting from normal use as indicated by the manufacturer. All warranties cease if Customer changes, in any form or pretext, the delivered product. In the event of damage caused by the Customer, due to the careless or improper handling of the product purchased, the Customer is hereby deemed to be imputed to any subsequent costs necessary for the repair and transportation of such products. In the event that the article has any anomalies / defects, you should contact Game Tech's after-sales service, through the email provided in the contacts, describing the anomaly / defect that the article presents and indicating the respective invoice number. Our after-sales service will check the most appropriate procedure for solving the problem. During the first 15 days from the date you received the order and / or took possession of the purchased item, replacement will be effected immediately, provided that the malfunction is confirmed by the Game Tech, Lda after sales service, and article presents all its components, accessories, instruction manual and original packaging in perfect condition. In case of stock break, a credit note will be issued so that the customer can opt for another item. If, after the analysis carried out by the after sales service, it is concluded that the item is not defective or that the warranty has been breached or that the product has not been sold by Game Tech, Lda, the warranty request (RMA) will be returned to the customer with shipping costs. After 15 days from the invoice date, and if Customer detects any malfunction or defect in the item, you must complete its RMA form and send it to our after-sales service or deliver directly to the facility.
Exclusions from Warranty:
• If you do not have the purchase invoice;
• Malfunctions resulting from adverse external actions: Poor handling, voltage spikes, floods and anomalies as a result of an accident;
• Improper connections of components or peripherals;
• Third party software;
• Removal or damage of labels applied by the manufacturer or by Game Tech, Lda;
• Technical interventions performed by personnel not authorized by the brand.
Important: We suggest that you safeguard all original accessories, manuals and boxes of the articles in order to ensure good conditions of safety and transportation, even if this practice is not expressive for the purpose of Warranty, except for the immediate exchange in the conditions provided for up to 15 days. Repairs carried out by the technical service of Game Tech, Lda, benefit from a guarantee of 3 months that this offers to the final consumer.
NOTE: The manufacturer can condition the guarantee in cases of professional use, that is, if the product or thing is for professional use, (billed in name and company taxpayer) ie in a situation of non-particular Customer the warranty can be reduced for 12 months.
10. TITLE RESERVE
Game Tech, Lda reserves the sole holder of the goods and services delivered until the full payment of all the services previously contracted and agreed with the Client is concluded, regardless of the legal basis applicable.
11. DATA PROTECTION AND ACCESS TO THE WEBSITE BY THIRD PARTIES IDENTIFICATION OF RESPONSIBLE FOR TREATMENT
Company: GAME TECH,
Headquarters: SBA Office Center, Rua Fialho de Almeida, No. 14, 2º esq., Esc. A17, 1070-129 Lisboa
Contact Data Protection Officer: [email protected]
INFORMATION AND CONSENT
The Personal Data Protection Act (hereinafter "LPDP") and the General Regulation on Data Protection (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, hereinafter "RGPD") ensure the protection of natural persons with regard to the processing of personal data and the free movement of such data.
GAME TECH, LDA declares that it has implemented and will continue to implement the security measures of a technical and organizational nature necessary to guarantee the security of the personal data provided to it in order to prevent its alteration, loss, unauthorized treatment and / or access , taking into account the current state of the technology, the nature of the data stored and the risks to which it is exposed.
GAME TECH, LDA guarantees the confidentiality of all the data provided by its customers, either in the register or in the process of buying or ordering products or services. The collection and processing of data takes place safely and prevents its loss or manipulation. All data will be entered on a Secure Server (128 bit SSL) that encrypts / encodes (transforms into a code). You can verify that your browser is secure if the lock symbol appears or if the address starts with https instead of http.
12. ALTERNATIVE RESOLUTION OF DISPUTES
In the event of a dispute, the Client may use the following Alternative Dispute Resolution Entities:
CACCL - Center for Consumer Conflict Arbitration in Lisbon
E-mail: [email protected]
CICAP - Consumer Information and Arbitration Center of Porto
E-mail: [email protected]
More information on the Consumer Portal www.consumidor.pt.